Privacy Policy
Your Privacy Matters to Us
Privacy Policy
Last Updated: 22 September 2025
Udman Hotels (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make reservations, or use our services.
When you interact with Udman Hotels, we may collect the following information:
- Personal Information: Name, email address, phone number, postal address, and government ID details.
- Booking & Payment Information: Credit/debit card details, billing information, booking history.
- Technical Information: IP address, browser type, operating system, and cookies for website functionality.
- Preferences & Feedback: Special requests, service preferences, survey responses, or reviews.
We use the information we collect for:
- Processing reservations and payments.
- Confirming bookings and sending service-related communications.
- Improving our services, website experience, and customer support.
- Personalizing your stay with us.
- Marketing and promotional purposes (only with your consent).
- Legal and security purposes, including fraud prevention and regulatory compliance.
We do not sell or trade your personal information. However, we may share it in the following cases:
- With service providers (e.g., payment processors, IT support) who help us operate.
- With government authorities when required by law or for security reasons.
- With business partners for promotions or offers (only if you have opted in).
- Our website uses cookies to enhance browsing, remember preferences, and analyze traffic.
- You can disable cookies through your browser settings, but some features may not work properly.
- We implement appropriate technical and organizational measures to protect your data.
- However, no online system is 100% secure, and we cannot guarantee absolute protection.
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your information.
- Withdraw consent for marketing communications.
- Restrict or object to certain data processing activities.
We retain your personal information only as long as necessary to fulfill the purposes stated above, comply with legal obligations, or resolve disputes.
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
If you have questions or concerns about this Privacy Policy, please contact us at:
Udman Hotels
Email: reservations@udmanhotels.com
Phone: +91 11 40844600